What is Modalist?
At Modalist we celebrate the art of personal style!
We partner with the best fashion designers and stores from around the world to bring you favorite brands together all in one place. The Modalist platform allows users to follow their favorite designers, boutiques & bloggers for great style inspiration. Sign up today and follow your favorite designers at: Sign Up. When you join Modalist and add your favorite items to your own personal "Moda List" you will receive sale and stock alerts notifications for the designer brands and stores you love best!
Who do I contact when I have an order inquiry?
If you are inquiring about an order you already placed please contact the Retail Partner's customer care team. You will find this information on your email order confirmation. We are happy to help and can be contacted at: Customer Care
Modalist Order Acceptance
How will I know the retailer has accepted my order?
Once your order has been successfully placed on the Modalist e-commerce platform you will receive an email from each Retail Partner with an email confirmation confirming your order has been received.
How long will it take to receive my order?
Your order delivery times can vary by designer, store or your shipping method selection. The product page or checkout process will display the estimated delivery times. Please contact your retailer or our customer care team for assistance. You can reach us at: Customer Care
What if my item is out of stock?
At Modalist we make every effort to have the most accurate and up to date content on each item.
If an item you want is in your "Moda List" you will receive an email when it is back in stock. Please note the "Moda List" option cannot reserve an item for future purchase and in some instances stock may not become available for popular past designer collections.
How do I return or exchange my item?
Orders placed on the Modalist eMarketplace are shipped to you directly from our retail partners selling that particular item. The retailer's dedicated customer care team will take care of your returns and exchanges. Please provide them with your complete order information you received from your original order.
Our Modalist customer care team is also available to help you. Email us at: Customer Care or call us at: 1.800.725.9211
How are sales tax determined?
Sales tax vary by Retail Partner location, customer location and the changes in tax law. Our Retail Partners are responsible for calculating and charging sales tax. If you have questions with regard to your Modalist order please contact the Retail Partner or Modalist customer care at: Customer Care
Why should I follow my favorite designers, brands and bloggers on Modalist?
At Modalist we want to keep you up to date on the latest fashion, news and sales from the brands you love. Simply follow your favorite designers, stores, brands and bloggers and you will see the latest fashion styles, news and current sales...
How can I be notified of sales alerts?
We want you to be notified when the items you love go on sale! Simply add the items you love to your
"Moda List" and we will notify you via email when the items you love go on sale.
Modalist Shipping Options
Shipping methods & destinations vary by Retail Partner. Delivery information and return policy can be found on the item product page. You can also review the retailer's website for additional FAQ & Policies.
If you have a "buy now" button, on the product page you will be directed to the retailer partner's website - you can view their shipping and returns policy and complete your order directly on their website.
How can I contact Modalist?
Modalist customer care:
- Phone: 1-800-725-9211
- Email: Customer Care
We make every effort to have a customer care agent available, however, for your convenience your question may also be answered via our FAQ.
Modalist designer, brand or blogger interested in being featured on Modalist
Would you like to join Modalist as a Retail Partner? Please email Retail Partners with details of your Retail Store, Boutique or Blogger site. Please include your contact information and website address if applicable.
If you are a journalist and require images for editorial purposes, please e-mail your requests to Press.
If you are interested in a career at Modalist, please e-mail your resume to Careers.
Modalist is an online e-marketplace platform showcasing the leading brands of the fashion industry, therefore, we do not buy stock direct from brands.