Your order will be dispatched as soon as possible, subject to stock availability and quality checks.
When an order is placed, an acknowledgement email will be sent with an estimate of the delivery time (excluding Apple products).
Hong Kong and China
In Hong Kong, orders are delivered 6 days a week, excluding Sundays and statutory Public Holidays.
In Mainland China, orders are delivered 7 days a week, including Public Holidays, except for Chinese New Year holidays.
Rest of the World
Orders are delivered Monday to Friday, subject to DHL international courier delivery times in destination country.
Items purchased online may be returned or exchanged within seven days of receiving them. Using our free collection service, we will pick them up from your designated address. All returned or ex-changed items must be unused, in their original condition, and with product tags attached. If the items include branded packaging, this must also be returned undamaged.
To arrange collection online or by telephone, simply follow the instructions on the paperwork ac-companying your delivery. To confirm your returns order, our Customer Care team will email you, or advise over the telephone, a Returns Reference Number.
Exchanging for a different size is based upon stock availability. If available, we can reserve stock for you, and ship the item as soon as we receive the returned item. Shipping, tax and dutiesâ costs on size-exchange replacements will not be charged after the initial delivery.
If the item is no longer in stock, please arrange a return so it can be refunded. Unfortunately, initial shipping, tax and dutiesâ costs cannot be refunded. Our Advisors may suggest a similar or complementary alternative.
To exchange your item for another style, please return the item so it can be refunded, and purchase the new item separately. Shipping costs on all refunds will not be charged. Unfortunately, initial shipping, tax and dutiesâ costs cannot be refunded
Alternatively, returns or exchanges (based on stock availability) of online orders can be made at our stores within seven days of receiving your purchase (exclude Apple products and Samsung products).