For deliveries to the USA the price of the item already includes all customs duties and processing fees. In case of a return, customs duties and handling fees can be refunded only as a voucher. Shipping costs will not be refunded by mytheresa.com in case of returns.

Please be aware that we cannot deliver to post office boxes. In case of partial shipments, shipping costs will be charged only once.

We process and send orders during our main service hours, Monday to Friday, from 7:00 am till 2:00 pm EST and Saturday, from 7:00 am till 12:00 am EST (with the exception of German public holidays). The merchandise will be ready for dispatch one business day after the receipt of payment, at the latest.

All purchased items can be returned free of charge – including reduced items. If you would like to repeal your contract of purchase, you may choose one of the following two options:

1. Repeal of purchase: written form or over the phone

You have 14 days after delivery to repeal your contract of purchase in written form by sending us an email, a fax, a letter in the mail, or over the phone. We recommend that you use our cancellation form template. After sending us your cancellation form, please return the items within 14 days.

2. Repeal of purchase by way of return

Your repeal of purchase will automatically take effect if you return the items within 30 days.

Regardless of which option you choose, please ensure that the following provisions are met:

• All items must be in mint condition i.e., have not been worn, altered or washed and all tags have to be attached
• All merchandise to be returned has to be sent in one package
• Return shipments must be made using the service used for original delivery

We can only accept returns if all of the above conditions have been met.