US

We offer two methods of shipment for orders dispatched via UPS.

You can choose to sign for your order upon arrival. This ensures your purchases are safely delivered to you. This option is best for customers who prefer the security of a signed delivery. If you are unavailable when your package arrives, UPS will leave a re-delivery slip.

Alternatively, you may prefer to waive the signature requirement and UPS will leave your shipment outside of the premises for your convenience. Please note, orders containing items of high value may still require a signature, even if you did not select to sign for your order on arrival. We realize this may be inconvenient but we would like to ensure that your purchases arrive securely.

When placing an order, the signature requirement is set by default; however, you can update your preference on the shipping page before proceeding to purchase. Please note, that if no signature is collected, you agree to our terms and conditions and take full responsibility for any loss or damage that may occur.

International Orders

A signature is required for all international packages delivered by DHL.

Delivery Processing Time

Before we can send your order, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.

Our delivery time starts from the moment an order is accepted and includes a 48-hour period where your items will be processed and dispatched.

Our timeframes should be used as an estimate and we are not responsible for any customs clearance delays at your destination.

We work closely with our shipping partner to minimize the potential impact of delays to our international customers.

Need to exchange or return for a different size? No problem!

You've got 28 days from when you received your order to have your items sent back to us. Here's how:

1. Sign in to your account, go to View Orders select the order number with the items you would like to exchange or return.
2. Click CREATE EXCHANGE/ RETURN and follow the steps.
3. Check the box to agree with our Returns Policy.
4. We'll send you an email containing all of the information you need next.

All that's left to do now is to send your return back to us. We'll collect your item(s) using the delivery option that you selected when placing your order. If you've used THE OUTNET Premier delivery service, we'll be in touch by email within the next 24 hours to confirm your two-hour collection window.

UPS return service:

1. Arrange your collection by calling UPS on +1 800 823 7459. You can also drop your package off at any UPS store or facility. Visit ups.com to find your nearest location.
2. Sign, date and print your name on the returns paperwork that arrived with your order- we'll need you to include this with your item(s).
3. Attach the UPS return label to the outside of the box and seal the package ready for our driver to collect it.

International return service:

1. Book a collection with DHL by visiting dhl.com and selecting your country to find your local telephone number. Remember to quote our account number, which will have been provided in the email confirmation we sent you.
2. Sign, date and print your name on the returns paperwork that arrived with your order. Check the item(s) that you're returning and include four copies of the returns proforma invoice with your return.
3. Simply prepare your items, making sure they're well protected, and leave your parcel unsealed. Attach the DHL return transport label to the outside of your package and keep a copy of the return archive label to give to your driver on collection.

As soon as we've received and taken care of your return, we'll be in touch by email to update you. Make sure that all of the items you wish to return from your order arrive back with us together in one shipment, so that we can process your exchange or refund as quickly as possible. If you have selected a refund, it will exclude the delivery cost and $7.95 for your return.

We recommend that your order is returned from the same country which it was delivered to originally. This ensures that it is covered by our returns policy and that it reaches us promptly. Items sent back from a different destination may incur additional charges or be delayed by customs.